Jetapps is excited to announce the release JetBackup v5.3.6 to ALPHA tier. This release addresses critical bug fixes, enhancements to the reindex process, and introducing incremental cloning for emails. Additionally, we addressed major issues related to backing up and restoring the Plesk panel. The release notes below provide a summary of cases addressed with this release. Please note that “Base” features and bug fixes apply to all JetBackup versions.


Bug Fixes

JetBackup – v5.3.6 (Base):

  • Reset the ‘encrypted’ value for snapshots – #1718
  • Failed to update jetbackup5-base package when server is running mongo 6 on a older OS – #1749
  • Fixed verification file appearance when switching backup structure on a backup job – #1697
  • SQLite database locked error if backup is partially completed when transfer to destination finish with issues – #1735
  • Improve progress bar to calculate total files of download/upload in backup, fixed restore/download processes before the process starts – #1736
  • [Reindex] Misleading message to run Integrity Check on SSHv1 destination – #1734
  • Adjust Server Backup Job Experimental Notices – #1757
  • Excludes not saving properly – manage backup job action – #1730
  • Split files directory on the remote destination while backing up to avoid destination files per directory limit – #1726
  • Improve the reindex process by adding the ability to perform reindex by snap – #1724
  • Removed Edit Exclude option when Exclude databases is not selected – #1722
  • Change the destination workers from “per fork” to “per destination” – #1753
  • [BMR Backup] Exclude custom workspace directory from the backup #1710
  • MySQL user backups created on 10.3- cannot be restored on 10.4+ #1684
  • [Backups] Re-name “Disaster Recovery” backup job to “Server Backup (BMR)” – #1661
  • [Clones] Panel Config clone restores Cron Jobs even if Cron item is unchecked – #1656
  • [Clone Job] Make cloning emails incremental – #1159

JetBackup – v5.3.6 (cPanel):

  • Fatal error: Uncaught TypeError: JetBackup\Panel\Account\Account::_humanReadableToInt(): Return value must be of type int, float returned in /usr/local/jetapps/var/lib/jetbackup5/Panel/Account/Account.inc:769 – #181

JetBackup – v5.3.6 (Plesk):

  • End-user GUI fails to load when a user under CageFS – #1663
  • Restoring subdomains from SSH Legacy sets incorrect group – #1717
  • Plesk repair on subdomain returns exit 1- #1716
  • Errors restoring SSL certificates – #1714
  • DNS Zone records not being applied properly – #1711
  • Unable to restore a database from “Plesk Application”-based installation of WordPress – #1706

JetBackup – v5.3.6 (DirectAdmin):

  • Base Compatibility Update

Plugin Updates


SSH Destination Plugin v1.1.2

  • Failed to release locked backup process – #1699

Known Issues


The resolution of these issues is currently in progress!

  • Unable to retry failed items as end user with the set permissions – JB5-Base #1733
  • Private_html symlink option not stored properly – JB5-DirectAdmin #174
  • [Linux Panel] Add connection test to Databases Auth settings – JB5-Linux #1729
  • [Restore – S3] Deleting directories during HomeDir Files restore causes stuck restore – JB5-Base#1688
  • Email Notification Integration sends email in incorrect format – JB5-Base #1682
  • [Plesk] End-users are shown the “Directories” tab – JB5-Plesk #1675

For more information on closed issues, please visit JetBackup Change Log.
For more information on new features, please visit JetBackup 5 Documentation.
If you would like to leave feedback, please visit JetBackup Forums.
If you would like to leave a new feature request, please visit JetApps Feature Request.