Where the $@#% are the log files!

Have you ever been troubleshooting a software issue and simply cannot find where the log files are located?  Or better yet, you come to find out the software’s log files are stored in 5 to 10 different and very random folders!?!?   While your first thought might be, “Is this software company playing a sick joke on me?”, the unfortunate reality is that log files much of the time are an afterthought when designing a…

Top 4 Reasons for Slow Backups

Do your backup jobs seem to run incredibly slow?  Afraid your server will still be backing up accounts well outside your scheduled backup window and continue running during normal business hours?  Well, you are not alone as this is one concern almost every hosting provider runs into from time to time. Knowing how to quickly identify and resolve these issues are not always easy.  However, we have found that almost every major cause for slow…

Create a Failover Solution with JetBackup

For years now, the hosting community has searched long and hard for an affordable turn-key failover solution for their clients.  JetApps saw this need and wanted to fulfill this void in the market immediately with a product called JetClone. Unfortunately, our core product JetBackup becoming wildly successful has caused us to focus all of our resources toward this backup software for the time being.  While we still plan on eventually developing this high availability /…

Configure JetBackup to Meet Your Needs

One thing i have learned over the last 20 years in the hosting industry is that no two hosting companies are exactly the same.  While many believe that hosting has become a commodity, it is more important than ever for small web hosting companies to be unique and make it known to their potential customer what it is they excel at within the hosting realm.  Some hosting companies hang their hat on providing top tier…

Feature Spotlight: Alerts & Notifications

When setting up any automated recurring task in life it is easy for us to “set it and forget it”.  However, what happens when that task does not automatically get completed as normal? Do we know if and when this happens?  Or do you find yourself shocked weeks or months later when you realize the task has not been completing for what feels like an eternity!?  If you have set up the proper alerts and…

Keep Business Hours Dedicated to Your Clients

As a hosting provider, the #1 goal is to keep your clients happy.  That means keeping their websites up and running fast, especially during business hours when they are utilizing their websites, email, and other applications to service their clients.  While this may sound easy to a savvy host there are a few roadblocks that many hosting providers run into that they never see coming.   Website backups are a vital part of being a…

Keep Your Backup Space Organized

When I was younger and living with my mom I did not have a lot of space to spare in my room. Every single spot was well thought out for best usage. Man, I remember how I had to hang two bicycles above my bed ; one for road biking and one for dirt … glorious days.   Each year I thought to myself that this is it, this year I am moving out! But…

Passwords That Last

We often talk about backups and how important they are. We have emphasized that it is vital to make sure that our data is safe and secured, available for immediate restoration and disaster recovery. We’ve covered the issue of the affordable JetBackup license pricing and it’s ease of use.   At this point I’d like to talk about something we all use daily – passwords. When people hear that I am from the hosting industry…

Denial-of-Service Flaw in WordPress

A serious application level denial-of-service (DoS) vulnerability has been discovered in the WordPress CMS platform that potentially can take down most WordPress websites without the need of attacking with a massive amount of bandwidth, as usually required in DoS attacks.   Since WordPress itself did not provide (to date) a patch, the vulnerability (CVE-2018-6389) remains and has an affect on most versions of WordPress including WordPress version 4.9.2 which is its most stable and latest…

Disaster Recovery in 5 Easy Steps!

Every service provider aims to deliver 99.99% uptime, a noble goal indeed. However, reality proves that outages can and do occur from time to time. Whether it be scheduled maintenance, network failures, DDoS attacks or just a clumsy tech who stepped on a cable (yep, you read it right) , downtime will rear its ugly head in many forms. Last week, a client from one of our sister companies had a networking failure at their…