Become a JetBackup Certified Admin

Test your knowledge of the JetBackup for cPanel product or refine your skillset by taking the JetBackup Certification course through the cPanel University. Upon completion of the exam with a passing grade, you will receive a digital badge that you can place on your website. Providing great customer service to your clients starts with having a solid understanding of the products and services you provide to them through your company. Here at JetApps, we are…

How To Setup Slack Notifications

1. Create a slack incoming webhook to your preferred slack channel with the following guide: Slack Webhooks A. Create a Slack App Specify the name and choose the Slack Workspace where the notification will be sent. B. Under the Add features and functionality section, click on Incoming Webhooks and activate Incoming Webhooks. C. Add New Webhook to Workspace and select which channel on your workspace you would like to send the notifications to.    2.  …

Understanding Permissions

The privacy and security of client data should be the number one priority of every web hosting provider.  Protecting against lost, stolen, or corrupt data is typically accounted for in a company’s backup plan. However, there is another critical area to think about when it comes to your client’s data.   File and folder permissions are key in order to ensure the right users have the correct access to each file on the server.     Linux file…

CentOS 6 to CentOS 7 cPanel Migration Guide

In 2020, cPanel will no longer support running its software in a CentOS 6 environment.  Seeing that we have a few servers running CentOS 6, we had to put together a game plan to migrate our clients’ servers to CentOS 7 in the most efficient way possible.  The solution was to provision a brand new server with a temporary IP, copy all the server data over, then replace the IP’s on the new server to…

Top 4 Data Storage Trends

Data storage is the critical foundation of every business.  Simply put, your data needs to be accessible, accurate and secure in order to compete in today’s data-driven world.  There have been many advancements made on both the hardware and software technology side of the storage industry over the last couple of years that are significantly changing how businesses manage their data.   As companies around the world continue to see exponential growth in the sheer…

How To Upsell Backups

When I think of the word “upsell”, I am reminded of all the useless, mostly unrelated products many companies try to sell me as I am going through the checkout process.  What if I were to tell you that (if done correctly) upselling CAN increase customer satisfaction while at the same time generate additional revenue and increase retention rates! Here are a few tips when it comes to upselling: ONLY upsell products related to what…

Where the $@#% are the log files!

Have you ever been troubleshooting a software issue and simply cannot find where the log files are located?  Or better yet, you come to find out the software’s log files are stored in 5 to 10 different and very random folders!?!?   While your first thought might be, “Is this software company playing a sick joke on me?”, the unfortunate reality is that log files much of the time are an afterthought when designing a…